Our Policies and TermsCheck-In Time
Cancellation and Change Policy
As a small, independent property, we ask for your understanding in respecting our cancellation, change, and no-show policy. Please read carefully.
If you must change, shorten or cancel your reservation, do so within the timeframe indicated below for a full refund minus the specified change/cancellation fee (per room). If a reservation is cancelled or shortened after the cancellation period expires, the guest is responsible for full payment of the original reservation unless the room(s) is re-booked. Changes or cancellations must be made via phone or by email, and you must receive a confirmation email from the Crystal River Inn. There are no refunds for early departure.
Inclement Weather Policy: San Marcos is lucky to enjoy 300 sunny days per year. Please understand that we cannot be responsible for inclement weather or other causes for delays and cancellations at your point of origin or the locations you may connect through when traveling to visit us. We strongly advise you to purchase travel insurance if you are traveling during periods of inclement weather or you have other reasons to suspect you may need to cancel your reservation. We thank you for your understanding!
Re-booking Policy: If you cancel your reservation after the cancellation period expires, we will attempt to re-book your room. If your room is re-booked, you will be charged the applicable change/cancellation fee noted below, plus a processing fee equal to 10% (plus tax) of the original reservation amount. If your room does not re-book, you are responsible for full payment of the original reservation. Please note that our re-booking policy applies only to reservations booked directly through the hotel and not through online travel agencies. It does not apply to "Nonrefundable reservations" as noted below.
Cancellation periods and fees
Standard reservation: $25 change/cancellation fee per room if reservation is shortened, changed, or cancelled at any time up to 7 days prior to arrival. If less than 7 days prior to arrival, you are financially responsible for the full reservation unless room is re-booked (see re-booking policy above).
Stays of five nights or longer, or group reservations of 3 rooms or more: $50 change/cancellation fee per room if reservation is shortened, changed or cancelled at any time up to 30 days prior to arrival. If less than 30 days prior to arrival, you are financially responsible for the full reservation unless room is re-booked (see re-booking policy above).
Reservation booked through travel agencies and outside sources: Our best rates and most flexible cancellation policies are available when you book directly with our hotel. For reservations booked through online travel agencies or other third-party sources, the cancellation policy that applies will be the policy stated on the booking confirmation sent by the booking agency.
Full property rentals: Your rental agreement will specify the terms of your rental and the specific cancellation policy that applies. All online booking of full-property rentals are subject to management review and a separate rental agreement is required. Online bookings of full-property rentals will be considered unconfirmed reservation requests until you receive specific communication and instruction from the hotel.
Check In and Checkout
Check in is between 3:00 p.m. and 7:00 p.m. If you are arriving later than 7:00, it's no problem, but please let us know so that we can make arrangements. Checkout is 11:00 a.m. We have a small, awesome staff that needs time to prepare rooms for arriving guests. If you require more time, a late checkout can sometimes be arranged with prior notifications for an additional hourly fee. Please submit your request the night before. Our late check out fee is $35 for one hour, with 12:00 noon being the latest checkout we can offer. If you would like to extend your stay for another 24 hours, please inform our staff and we will advise of availability. We thank you for your understanding.
We love kids, but our property is oriented toward responsible adults and not suitable for children. Children over the age of 10 may be considered but must be accompanied by a parent and must stay in the parent's room. For full property rentals, please inquire. Please also see "Minimum Age" below.
Credit Card Authorization and Payment
A valid credit card is required to make a reservation. We accept all major credit cards. Your credit card will be charged for the full reservation amount at the time the cancellation period expires (see Cancellation and Change Policy above for cancellation periods). If using a debit card, please note that your bank will hold your funds at this time; for this reason, bank cards are typically discouraged for all hotel reservations. Your credit card and a valid ID must be presented at check in, at which time you will be charged. For alternate forms of payment or third-party payment, please inquire.
Damage to Property
Guests are responsible for any damage or loss they cause to the property. Guests may be charged for, or charge cleaning fees for, damaged, destroyed, or excessively soiled towels, linens, and other soft goods. For full property reservations and in other situations under management's discretion, a damage and security deposit will be required. Also see "No Smoking, No Candles, No Incense, Etc." below.
Desk Hours and After-Hours Service
The Crystal River Inn is a non-hosted facility. Management and staff are available between the hours of 8:00 a.m. and 7:00 p.m. to tend to your needs. A number will be provided for you to call should you need assistance at any hour, day or night.
Due to our small, home-like environment, and to ensure the comfort and enjoyment of all guests, we have special policies regarding group reservations. Group reservations are limited to a maximum of 10 guests (typically 5 rooms), except in the case of full-property rentals. For full-property rentals, a maximum of 22 guests are allowed. Before booking online, please email us regarding your group's stay so that we can mutually determine if our hotel is a good fit for you. All group rentals of 5 or more rooms will be reviewed by management prior to official confirmation. Therefore, reservation requests submitted online for 5 or more rooms, or individual online reservation requests that constitute a group reservation of 5 or more rooms, are considered unconfirmed requests until personally confirmed by a manager via email.
Our small hotel has eight rooms. One room with a double suite (Frio Double Suite) is located on the ground floor. All other rooms are located up a flight of stairs in the Main House or Thomas House. When booking online, if the Frio Double Suite is not available, please email or call and we will attempt to make it available for your stay. Prior to and during your stay, please advise if special accommodation or accessible parking is needed and our team will work with you to ensure you have a wonderful visit.
Housekeeping and In-room Amenities
We offer daily housekeeping. You will have the opportunity to select your housekeeping preferences during our pre-registration process ahead of your arrival. We will also arrange in-room amenities and snack purchases ahead of your arrival.
You must be 21 to rent our property or occupy a guestroom without a parent.
Minimum Night Stay
Our standard minimum night stay on weekend is 2 nights, requiring booking of 2 consecutive nights in the same room (for example, Friday and Saturday or Saturday and Sunday). Some holidays and special events may be subject to longer minimums. Rooms are occasionally release for 1-night stays, based on availability, as reflected on our Reservations page, please book it! You are encouraged to submit a waitlist request if you only need a single night and the online booking engine requires a longer stay.
No Smoking, No Candles, No Incense, Etc.
The Crystal River Inn is a strictly nonsmoking facility. Smoking is allowed only in the designated smoking area at the rear of the property. Smoking is not allowed in the building, in guest rooms, or in public outdoor areas. Evidence of smoking including the smell of smoke in the room or in the public and private outdoor areas will result in a minimum $250 charge plus the cost of any damaged property. (Yes friends, we mean any kind of smoke.) No burning of any sort of object including candles or incense is allowed, and no other strongly-scented items are allowed in rooms. All of the above are subject to cleaning and damage fees.
Our guest rooms accommodate single to four person occupancy, max. The Frio Double Suite, Blanco Double Suite, and Cypress Creek sleep up to 4 guests. A $100 per night plus tax usage fee will be charged for unauthorized guests beyond the allowed occupancy limit per room.
Off-street parking is available, but limited. One free off-street parking space (max) is typically available for each guest room. Additional free parking is available on nearby streets. Please respect the neighboring businesses and do not park in their lots; you may be towed. We are not responsible for damage to vehicles, or damage or loss of property left in parked vehicles, regardless of location.
Parties, Events, and Gatherings
We are a small hotel. Please do not come here to party. Guests who disturb other guests will be asked to leave and will not be provided a refund. Thinking of inviting some friends over? Please check with us first! Due to the intimate nature of our property, private events that include guests not staying at the property require approval. A separate events agreement and additional fees may apply. No parties, group gatherings, company meetings, etc. may be held without prior approval, and may forfeit your reservation refund.
We unfortunately are unable to accommodate pets. No exceptions.
We do not provide telephones in the guest rooms because so many guests travel will their own phones. We do have a phone on the property that you may request to use for emergencies.
Please show respect for other guests and keep noise to a minimum between the hours of 9:00 p.m. and 9:00 a.m. We are a small hotel. Please do not come here to party. Guests who disturb other guests will be asked to leave and will not be provided a refund.
All guests must be registered with the front desk. Only authorized guests may occupy guest rooms. Rooms may not be sublet, advertised for resale, or otherwise occupied by non-registered guest(s) without prior management approval. A usage fee will be charged for unauthorized guests.
Rules and Regulations
We try to not have too many of them, and we thank you for reading our policies. We hope you will love your stay at the Crystal River Inn, and know how much we appreciate having you as our guest. We want your stay to be fantastic, if there's anything we can do to improve your stay, we hope you will let us know.
Please direct inquiries to 1-888-396-3739 or email us at info@CrystalRiverInn.com.